Return Policy
Return & Refund Policy
A clear process for eligible returns and refunds on purchases made from FaheBamโข.
1. 30-day home trial
A return request can be made within 30 calendar days after confirmed delivery.
Before sending the product back, you must receive return authorization. Packages shipped without authorization may be delayed, refused, or sent back to the sender.
2. Return eligibility
For a return based on preference, the product may only be opened and used to the extent reasonably necessary to evaluate it during the trial period.
Returned merchandise must be clean, complete, and undamaged and must include all components, accessories, instructions, and original packaging supplied with it.
Proof that the product was purchased from fahebam.com is required.
Where legally permitted, a return may be refused or a reasonable deduction may be applied if the product shows misuse, accidental damage, unauthorized modification, excessive wear, missing parts, contamination, or use inconsistent with product instructions.
3. Products excluded from return
- Gift cards.
- Downloadable or digital goods.
- Personalized or custom-configured products.
- Hygiene-sensitive consumable products after sealed packaging has been opened, where applicable.
- Products identified as final sale before purchase.
- Products not purchased directly through fahebam.com.
4. Damaged, defective, incomplete, or incorrect orders
Where reasonably possible, contact us within 7 days of delivery if the item arrived damaged, defective, incomplete, or different from the product ordered.
Include your order number and clear photographs of the product, packaging, and shipping label. After the issue is validated, an appropriate resolution may include replacement parts, replacement of the product, authorized return, or refund.
5. Return shipping
For preference-based returns, the customer is responsible for the return shipping cost and should use a trackable shipping method.
When FaheBamโข confirms that a product was damaged, defective, or incorrectly shipped, we will provide return instructions and cover reasonable authorized return shipping.
No separate restocking fee applies to an approved eligible return. Original expedited shipping charges are not refundable unless applicable law requires a refund or the return results from our error.
6. Refund timing
We aim to review an authorized return within 5 business days after it arrives at the designated return destination.
If the refund is approved, it will be issued to the original payment method. Banks and other financial institutions can require an additional 3โ10 business days to post the credit.
7. Exchanges
Exchange availability depends on stock. When a direct exchange cannot be completed, the most dependable option is to finish the authorized return and submit a new order. Any price difference applies to the replacement product.
8. Order cancellations
Contact Customer Care as soon as possible if an order needs to be canceled or changed. We cannot guarantee changes after payment review, warehouse processing, or shipping has started.