Contact Us
Contact FaheBam™
Customer support for product questions, order assistance, returns, warranty matters, and other purchase-related needs.
Hefei Tongxing Technology Co., Ltd.
Operating company of FaheBam™ and fahebam.com.
Customer Care
Email: service@fahebam.com
Support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding public holidays
Response target: Within 1–2 business days
Helping us review your request
For order updates, product guidance, returns, warranty questions, or product support, include your order number, product name, and a clear explanation of the issue or question.
For damage or a product-related issue, provide clear photographs or a short video where possible.
For a return request, review the Return and Refund Policy before shipping a product.
Do not send complete payment-card numbers, account passwords, or other sensitive credentials by email.
Business correspondence
FaheBam™ serves customers through fahebam.com.
A return address or service destination supplied by Customer Care may not be the same as a business correspondence address.
Do not mail a product to an address found online or printed on a shipping label unless Customer Care has provided written return authorization.