Orders & Payment

When does my order become confirmed?

After completing checkout, you will receive an order confirmation. Orders still remain subject to payment authorization, fraud screening, inventory availability, and final acceptance.

Can I cancel or modify an order?

Please contact Customer Care as quickly as possible. Once warehouse preparation or shipping has started, we cannot guarantee that a change or cancellation can still be made.

How is checkout handled?

FaheBam™ checkout is operated through Shopify and participating payment providers. Available payment options can differ based on location, currency, device, and enabled payment services.

Shipping

How much time should I allow for delivery?

Most products that are in stock are prepared within 1–3 business days. Standard shipping within the contiguous United States is generally estimated at 5–12 business days after dispatch.

Where can I find tracking information?

When tracking is available, it is sent to the email address entered at checkout after the shipment leaves. A newly created tracking number may require up to 48 hours before the carrier displays its first scan.

Returns & Warranty

How long do I have to request a return?

An authorized return may be requested within 30 calendar days of confirmed delivery. Eligibility and return procedures are explained in the Return and Refund Policy.

What is included in the warranty?

Eligible FaheBam™ products carry a 2-year limited warranty covering qualifying defects in materials and workmanship. Consumable components, ordinary wear, misuse, accidental damage, and unauthorized modifications are excluded.

Products & Use

How should I choose a FaheBam™ toy?

Review the product information shown on each product page and compare the intended use, features, specifications, and other available product details that matter for your needs.

Are FaheBam™ products medical devices?

No. FaheBam™ products are consumer toys and are not medical devices. They are not intended to diagnose, treat, cure, or prevent disease, and product information is not a substitute for professional medical advice.

How should a product be cared for?

Product life and maintenance requirements vary according to the item, frequency of use, and care. Follow the instructions and product guidance supplied with the applicable product.